Customer support advice

Oftentimes the customer support operation is the sole part of Internet facing businesses who actively fight fraud and misuse.

Businesses largely address fraud and misuse by adding more customer support staff, but this is hard to scale, impacts significantly on margin, and worse still, is mostly ineffective at stopping fraud and misuse.

Customer support officers are generally ill equipped and inexperienced in dealing with such matters and learn on the job as the threat evolves.

We have helped companies that have manually reviewed all internet orders or listings develop systems, technologies and procedures to dramatically drop that review rate, making for a more scalable, efficient and profitable enterprise and freeing up customer support resources to, well, support customers!

We also offer fraud awareness and basic investigations training for customer support officers.